Refund & Cancellation Policy

Flight Cancellation Policy

Every booking made on our platform is subject to cancellation charges levied by the airline, which may vary with respect to flight and booking class.

Some bookings may be non-refundable as per the specific airline's policy.

Some bookings cannot be cancelled partially as per the specific airline's policy.

Cancellations can be made offline by sending an email to our support team.

We assist you in making various amendments for bookings. In a few cases, you need to contact the airline directly.

Amendment charges are subject to change as per the policy of the airline, which varies due to flight timings and booking class.

To cancel tickets within 24 hours of the journey, we recommend customers contact the airline directly and then send the cancellation request to us via email for refunds.

In the case of direct cancellation through the airline, refunds will be given according to airline charges along with our service charge as mentioned above. After flight departure and in case of No-Show, we do not entertain any cancellation request.

In case of No-Show the refund amount is entirely dependent upon the airline. We will refund the same amount to the customer that we receive from the airline.

The user agrees to pay the fee charged by us upon any type of cancellation made post-booking, irrespective of refund amount. We charge a service fee per passenger per sector for domestic flights and a higher fee for international flights. Any refund to the user shall be processed after deducting the equivalent amount towards the fee.

Hotel Amendment & Cancellation Policy

Every booking is subject to cancellation charges levied by the hotel, which may vary with respect to hotels and room types. We levy a small per-room cancellation service charge for domestic and international hotel bookings.

Some bookings may be non-refundable as per the specific hotel's policy.

Cancellations can be made offline by sending an email to our support team.

We assist you in making various amendments. In a few cases, you need to contact the hotel directly.

To cancel within 24 hours of the journey, we recommend contacting the hotel directly and then sending the cancellation request to us for refunds.

Refund Policy

We will process the refund only after receiving a cancellation request / claim from the customer, travel agent or corporate company through email.

Refunds for cancellation of air tickets and hotel bookings will be credited directly to the customer's mode of payment after we receive the refund amount from the airline or hotel respectively.

We process the refund within 72 hours only after receiving it from the concerned airline / hotel / transporter / other suppliers.

Due to banking procedures, refunds on credit cards may take 72 hours, while net-banking refunds may take up to 7 business days.

Edit this page from B2C → Themes → Customize to set your exact charges and tailor the policy to your business.